Shipping & Returns

Available shipping options

Herb Research primarily uses USPS for standard order delivery. Eligible UPS and expedited shipping services may also be available for certain orders.

The services displayed in your shopping cart or during checkout are based on factors such as:

• Delivery destination
• Products included in the order
• Package size and weight
• Carrier-service availability
• Product and location restrictions

Visit your shopping cart and enter the requested destination information to review currently available services and prices.

Shipping rates and delivery estimates

Shipping charges are shown before you submit your order. Review the selected carrier, service level, delivery address and shipping price carefully before completing checkout.

Any delivery date shown by a carrier is an estimate unless the selected service expressly provides a delivery guarantee. Weather, carrier disruptions, destination restrictions and other circumstances outside Herb Research’s control may affect delivery.

Expedited service shortens the carrier’s expected transit time but may not reduce the time required to review, authorize or prepare an order.

Order review and processing

Orders may be reviewed before shipment to confirm customer registration, product eligibility, professional documentation, payment status and destination restrictions.

Submitting an order does not guarantee that every product can be shipped to the selected destination. If additional information is required, Herb Research may contact the customer before authorizing shipment.

Processing times can vary depending on the products ordered, account status, documentation requirements and order volume.

Tracking and delivery

When tracking is available, it may be sent to the email address associated with the order or displayed within the customer account.

Customers are responsible for providing a complete and accurate delivery address. Before submitting an order, verify:

• Recipient’s full name
• Street address or eligible mailing address
• Apartment, suite or unit number
• City, state and postal code
• Country, when applicable
• Email address used for order notifications

If tracking shows delivery but the package cannot be located, check the delivery area, household members, neighbors and the carrier before contacting Herb Research.

Domestic shipping restrictions

Herb Research does not ship a botanical product to a city, county, state or other jurisdiction where the product is prohibited or does not meet applicable legal requirements.

Current general shipping exclusions include:

Additional restrictions may apply depending on the product and destination. Laws can change, and customers remain responsible for confirming that the products ordered may be lawfully purchased, possessed and received in their location.

Review the Conditions of Use before ordering.

International shipping

International shipping may be available when the selected products are not prohibited in the destination country and an eligible carrier service is offered during checkout.

Herb Research currently does not ship to the United Kingdom.

International customers are responsible for:

• Confirming that the products may be imported and possessed legally
• Providing complete and accurate customs and delivery information
• Paying applicable customs duties, import taxes or carrier fees
• Responding to requests from customs or the delivery carrier

Customs review can delay a shipment. Herb Research cannot guarantee that an international shipment will be released by the destination country’s customs authority.

30-day return policy

Eligible opened and unopened products may be returned when the customer contacts Herb Research within 30 calendar days of the carrier-confirmed delivery date.

Return eligibility includes the following requirements:

• Return authorization must be requested before sending the product.
• Unopened products should remain in their original packaging and condition.
• Opened products must contain at least 85% of their original contents.
• The authorized return must be packed securely.
• The returned product must be received within the deadline stated in the return authorization.

Opened botanical products returned to Herb Research are disposed of. They are not restocked or resold.

Review the complete Refund and Chargeback Policy for all requirements.

Damaged, incorrect or incomplete orders

Contact Herb Research within 10 calendar days of delivery if an order arrives damaged, contains an incorrect product or appears incomplete.

Include your order number, a description of the issue and photographs of the product, packaging and shipping label when relevant.

Keep the affected products and all original packaging until Herb Research provides instructions. Do not discard an item before the claim has been reviewed.

Return shipping and refunds

Customers are generally responsible for return-shipping costs. Herb Research may provide or reimburse return shipping when it confirms that an item was damaged in transit, sent incorrectly or affected by another fulfillment error.

Approved refunds are submitted after the returned product has been received and inspected. Refund timing after submission depends on the customer’s bank or payment provider.

Do not send a return until Herb Research has provided authorization and return instructions.

Contact Customer Care

For shipping, delivery or return assistance, use the Herb Research contact form or email admin@herbresearch.com.

Include your order number, account email address, tracking number when available and a clear description of the assistance you need.