Gift Certificates FAQ

Gift certificates are purchased through the Herb Research store in much the same way as other products.

1. Select the available gift certificate product and amount.
2. Add it to your shopping cart.
3. Proceed through checkout using an available payment method.
4. After the purchase is processed successfully, the gift certificate value will be associated with your customer account.

Sign in using the same customer account used for the purchase so that you can access the available balance and sending options.

First, sign in to your Herb Research account. Your available gift certificate balance and related options may appear within your account, shopping cart or checkout area.

If you believe a balance is missing, confirm that you are signed in with the same email address used when purchasing or redeeming the gift certificate.

After purchasing a gift certificate and signing in to your account, open the available gift certificate sending option. You will be asked to provide:

• The recipient’s name
• The recipient’s email address
• The amount you want to send
• An optional personal message

Carefully verify the recipient’s email address before sending. An incorrect address may prevent the recipient from receiving the redemption information.

No. You may send only part of the available value, provided the amount does not exceed your current gift certificate balance.

Any amount that is not sent remains associated with your gift certificate account for future eligible use.

Sign in to the account containing your gift certificate funds, add eligible products to your cart and proceed to checkout.

When the gift certificate option is available, enter the amount you want to apply to the order. Review your order summary to confirm that the balance has been applied before completing checkout.

If the gift certificate does not cover the full order total, you will need to select another available payment method for the remaining amount.

If the available gift certificate balance is greater than the order total, the unused amount will remain in your gift certificate account for future eligible purchases.

Sign in to your account when making a future purchase so that the remaining balance can be accessed.

A gift certificate email normally includes the sender’s information, an optional personal message and a redemption code. You may be able to redeem it in either of the following ways:

Keep the original gift certificate email until the certificate has been redeemed successfully.

Ask the recipient to check their spam, junk and promotions folders. Also confirm that the email address entered when sending the certificate was correct.

If the message still cannot be located, contact Customer Care with the purchaser’s email address, recipient’s email address, approximate purchase date and gift certificate amount.

Confirm that the redemption code was entered exactly as shown in the email and that no additional spaces were included.

Also verify that you are signed in to the correct customer account. If the problem continues, contact Herb Research Customer Care before attempting another purchase.

For gift certificate assistance, use the Herb Research contact form or email admin@herbresearch.com.

Include enough information for the team to locate the transaction, such as:

• The purchaser’s name and email address
• The recipient’s name and email address
• The approximate purchase or sending date
• The gift certificate amount
• A clear description of the problem

Never send your account password or complete payment-card information.