For a detailed explanation of Herb Research’s refund and return policy, see below. Please ensure it is read and understood before purchasing anything from this website.
Return policy
Herb Research offers customers a 30-day refund guarantee. This guarantee applies to products that have been opened and products that are unopened. The customer is not required to provide Herb Research with a reason for requesting a refund; however, Herb Research does require all products to be returned before processing the refund. The refund guarantee period of 30 days begins on the day that the tracking number shows the package as delivered. Please note that the period does not begin on the date the order was placed on the website.
If you wish to return any items that have been opened, you must ensure that at least 85% of the original contents remain within the package. If this is not the case, we cannot process your refund.
Any and all products that are returned to us and have been opened are immediately disposed of. They are not restocked or resold.
If you would like to request a refund from Herb Research, please follow the steps below:
- Get in touch with us via phone or email using the details on our Contact Us page, letting us know you wish to return a product and your reason.
- The package must be sent back at the customers expense unless the package was somehow damaged in transit.
- Ensure your return package is neatly and securely packed.
- Once we receive the return package, we will process your refund. This will be done via either reversing the charge on your credit or debit card or by sending a personal check to the shipping address linked to the account used to purchase the order.
- Please note: If you chose to have the funds reversed on your credit or debit card, please allow a period of up to five business days for the funds to appear on your statement.
Chargeback Disclaimer Agreement
This Chargeback Disclaimer Agreement (“Agreement”) is entered into by and between Herb Research (“Company”) and the purchaser (“Customer”). By purchasing any product(s) from the Company, the Customer agrees to the following terms and conditions regarding refunds, returns, and chargebacks:
1. Refund and Return Policy
1.1. The Customer agrees to contact the Company directly at info@herbresearch.com to resolve any disputes, request a refund, or process a return before initiating a chargeback with their bank or payment provider.
1.2. If the Customer is dissatisfied with the product, they must notify the Company within 10 days of receiving the product and follow the Company’s refund and return procedures.
1.3. All return requests must include proof of purchase (e.g., an order confirmation or receipt) and a clear explanation of the issue.
1.4. Refunds will only be issued if the product is:
- Returned in its original condition and packaging (if applicable).
- Received by the Company within 30 days after the return authorization is issued.
1.5. The Customer understands that the Company will make every reasonable effort to resolve the issue to the Customer’s satisfaction.
2. Chargeback Prohibition
2.1. By accepting this Agreement, the Customer agrees not to file a chargeback with their credit card company, bank, or payment provider as a means of obtaining a refund.
2.2. Filing a chargeback without first contacting the Company to address a dispute is a violation of this Agreement.
2.3. The Customer acknowledges that filing a chargeback in bad faith, such as claiming fraud or non-receipt of products when such claims are untrue, constitutes fraudulent activity and may result in legal action.
2.4. In the event of a chargeback, the Company reserves the right to:
- Provide evidence to the payment provider disputing the chargeback.
- Recover the original payment amount, plus any applicable fees or penalties incurred due to the chargeback.
- Pursue collection efforts or legal action to recover these amounts, if necessary.
3. Binding Agreement
3.1. By completing a purchase with the Company, the Customer acknowledges and agrees to abide by the terms outlined in this Agreement.
3.2. The Customer further agrees that this Agreement is binding and enforceable in accordance with the laws of Oregon
4. Fraudulent Claims and Abuse
4.1. The Customer agrees not to make false claims about non-receipt of products, defective products, or unauthorized charges to obtain a refund or initiate a chargeback.
4.2. If the Company determines that the Customer has engaged in fraudulent activity, the Company reserves the right to terminate the Customer’s account, refuse future sales, and take legal action.
5. Arbitration Clause
5.1. Any disputes arising from this Agreement or the Customer’s purchase will be resolved through binding arbitration in accordance with the rules of American Arbitration Association
5.2. The Customer waives the right to participate in class-action lawsuits or other collective legal actions against the Company.
6. Acknowledgment
By completing their purchase, the Customer acknowledges that they have read, understood, and agreed to this Chargeback Disclaimer Agreement. The Customer further agrees to adhere to the Company’s refund and return policies and to resolve any disputes directly with the Company prior to initiating a chargeback.
7. Contact Information
For any disputes, concerns, or refund/return requests, the Customer must contact the Company directly at:
- Email: admin@herbresearch.com
8. Severability
If any provision of this Agreement is found to be invalid or unenforceable by a court of law, the remaining provisions shall remain in full force and effect.
By proceeding with this purchase, the Customer agrees to the terms of this Chargeback Disclaimer Agreement.