Privacy Notice

Scope of this Privacy Notice

This notice applies to personal information collected through HerbResearch.com, also referenced as IndoKratom.com, including information submitted through customer accounts, checkout, contact forms, newsletter forms and other website features.

In this notice, “Herb Research,” “we,” “us” and “our” refer to the organization responsible for operating these website services.

Third-party websites and services linked from HerbResearch.com are governed by their own privacy notices and practices.

Information we may collect

The information collected depends on how you interact with the website. It may include:

Information you provide directly

• Name, email address, telephone number and contact details
• Billing and shipping addresses
• Customer-account and registration information
• Order history, selected products and transaction details
• Gift certificate and promotional information
• Messages submitted through contact or support forms
• Newsletter subscription preferences
• Professional licensure, institutional affiliation or research credentials when required to determine product eligibility
• Other information you voluntarily provide when communicating with us

Information collected automatically

When you use the website, our website platform, hosting provider, security services and enabled analytics technologies may automatically collect information such as:

• Internet Protocol address
• Browser, device and operating-system information
• Pages viewed and actions taken on the website
• Referral source and approximate visit time
• Shopping-cart and session information
• Cookie and similar technology identifiers
• Security, diagnostic and error-log information

How we use personal information

Herb Research may use personal information to:

• Create and manage customer accounts
• Process, review and fulfill eligible orders
• Calculate shipping options and deliver purchases
• Confirm customer or professional eligibility for restricted products
• Process gift certificates, discounts and account balances
• Respond to questions and customer-support requests
• Send service-related messages about accounts or orders
• Send newsletters or promotional communications when requested
• Maintain website functionality and customer preferences
• Detect fraud, misuse, security threats or prohibited activity
• Troubleshoot technical problems and improve website performance
• Comply with applicable laws, regulations, court orders and lawful government requests
• Establish, exercise or defend legal rights

We seek to collect and use only the personal information reasonably necessary for these purposes.

Orders, payments and shipping

When you place an order, Herb Research may collect the information needed to verify eligibility, process the transaction, prepare the order and arrange delivery.

Payment information may be processed through the payment methods and service providers available during checkout. Those providers may collect and process payment-related information according to their own privacy notices and security practices.

Shipping information may be disclosed to postal services, delivery carriers and fulfillment providers as reasonably necessary to deliver an eligible order.

Cookies and similar technologies

HerbResearch.com may use cookies and similar technologies to keep the website functioning, remember account or cart activity, support security and understand website performance.

Cookies may include:

• Essential cookies required for account login, shopping-cart activity, checkout and security
• Preference cookies that remember selected website settings
• Performance or analytics cookies that help us understand how the website is used
• Marketing cookies when advertising or campaign technologies are enabled

You can control many cookies through your browser settings. Blocking essential cookies may prevent account, cart or checkout features from working correctly.

When information may be disclosed

Herb Research does not sell customer personal information for monetary compensation. Personal information may be disclosed when reasonably necessary to the following categories of recipients:

• Website hosting and e-commerce service providers
• Payment processors and transaction-service providers
• Postal services, delivery carriers and fulfillment providers
• Email, newsletter and customer-communication services
• Security, fraud-prevention, analytics and technical-support providers
• Professional advisors, including legal and accounting professionals
• Government agencies, regulators, courts or law-enforcement authorities when disclosure is legally required
• A successor organization in connection with a lawful merger, acquisition, restructuring or transfer of business assets

Service providers should receive only the information reasonably necessary to perform the services requested from them.

Email and marketing choices

If you subscribe to the Herb Research newsletter or request promotional communications, we may use your email address to send research updates, product announcements, educational content and eligible offers.

You may unsubscribe using the link included in a marketing email or through the newsletter unsubscribe page.

Unsubscribing from promotional email does not prevent Herb Research from sending necessary account, security, transaction or order-related communications.

Information retention and security

Personal information may be retained for as long as reasonably necessary to provide website services, maintain transaction records, resolve disputes, enforce agreements and meet legal, tax, accounting or regulatory requirements.

Herb Research uses reasonable administrative, technical and organizational safeguards intended to protect personal information against unauthorized access, alteration, disclosure or loss.

No website, storage system or method of electronic transmission can be guaranteed to be completely secure. Customers should protect their account credentials and contact us if they suspect unauthorized account activity.

Your privacy rights and choices

Depending on your location and applicable law, you may have the right to:

• Ask whether Herb Research processes your personal information
• Request access to personal information associated with you
• Request correction of inaccurate information
• Request deletion of eligible personal information
• Request a portable copy of eligible information
• Request information about categories of recipients or specific third parties that received personal information
• Opt out of certain sales, targeted advertising or profiling activities where applicable
• Withdraw consent where processing is based on consent
• Appeal a denied privacy request where applicable law provides that right

Herb Research will not unlawfully discriminate against you for exercising an applicable privacy right.

To submit a privacy request, use the contact form or email admin@herbresearch.com. We may request information reasonably necessary to verify your identity and protect your account before completing the request.

Where required by applicable law, recognized universal privacy or opt-out signals will be processed according to the legal requirements that apply to Herb Research.

Age restriction and children’s privacy

HerbResearch.com is intended for adults who are at least 18 years old. The website and its products are not directed to children.

We do not knowingly request personal information from children for the purpose of creating customer accounts or completing purchases. If you believe a child has submitted personal information, contact us so the situation can be reviewed.

Changes to this Privacy Notice

This Privacy Notice may be updated when website features, business practices, service providers or legal requirements change.

The revised version will be posted on this page with an updated revision date. Material changes may also be communicated through the website or another appropriate method when required.

Contact us about privacy

For questions about this Privacy Notice or to submit a privacy request, contact: